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Your Personal Information
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Q
What is considered personal information?

We consider the following to be your personal information: Account, Profile (your name, birthday, address, etc.), genetic sequence information, microbiome personal information, credit card information, and any information that can identify you. For more information, please refer to our Terms of Service.
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How is my personal information protected?

At Psomagen, we protect your personal information from unauthorized access by taking physical and technological measures to safely store your data in accordance with the law.

It is also your responsibility to protect your personal information by safekeeping your password and login information used to access our website. Do not disclose your personal information to unknown third parties. Please contact Psomagen immediately if you experience any unauthorized use of your account.

We encourage you to read our Privacy Statement for details on our security practices and procedures.
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How does Psomagen use personal information?

Psomagen uses your personal information to provide the services for Gene & GutBiome and GutBiome+. We may use the information after de-identification to improve our services, to perform internal quality control, and other internal R&D for service-related purposes only. We take your trust seriously and will NOT sell your data. For more information please see our Terms of Service and Privacy Statement.
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Will the information I provide be shared with third parties?

No, your information will not be shared with third parties unless you give your explicit consent or is absolutely required by a court of law. Please refer to Terms of Service & Privacy Statement.
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Are you FDA approved?

The information provided by Gene & GutBiome and GutBiome+ is for educational purposes only and applies only to diet and lifestyle recommendations. Our kits are not currently approved by the FDA.

Our laboratory is certified under the Clinical Laboratory Improvement Amendments (CLIA) and the College of American Pathologists (CAP) Laboratory Accreditation Program. See Terms of Service for further details.

Consider that our tests are not to be used as a diagnosis tool or treatment plan.
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How do I contact a customer service representative?

You can contact us via help@psomagen.com and we will reach out to you via email as soon as possible.
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ⓒ Copyright - Psomagen, Inc. All rights reserved.
CONTACT DETAILS
PsomaHealth Laboratory
21351 Gentry Drive, Suite 125
Sterling, VA 20166
CLIA#: 49D2172599
help@psomagen.com